Frequently Asked Questions

 


Why is credit card only accepted for the initial payment?

We accept credit card for the initial payment of 40% or any final balances less than $750 for to help keep our operating costs down.  Our rates are very competitive, and we would like to keep them that way.  By limiting the amount charged to credit cards, we are able to avoid large rate increases and high fees.


Why is there a 3% reservation fee?

All reservations made after January 1, 2016 include a 3% reservation fee.  A portion of this fee goes toward a Damage Deposit fund.  This fund is used to cover accidental damage caused to a property during your stay.  Home rentals come with $350 of Damage Protection and condo rentals come with $150 of Damage Protection.  A portion of this reservation fee also goes to help cover the car pass fee charged to us by Sea Pines Plantation (we are charge $15 per car pass per 7 day period).  The remaining portion of the fee helps offset credit card processing fees.


Are car passes included with my reservation?

Yes, car passes are provided with your reservation.  All reservation made after January 1, 2016 include car passes.  Each property does have a maximum limit of car passes that can be issued.  Please contact us to find out the limit for the specific property you have rented or are interested in renting.   All reservation made prior to January 1, 2016 will have either 1 car pass included for condos, or 2 car passes include for home.  Any additional car passes needed must be purcahsed ($15 per pass per 7 day period).


Why are car passes needed?

All properties managed by Beachside Hilton Head Island are located within Sea Pines Plantation, a gated residental community.  Sea Pines requires all vehicles entering the community have either a security issued decal, a Day Pass (purchased at the gate for $6) or Resort Pass (requested by owners or management companies for their guests).  Sea Pines Plantation charges owners and property managers $15 per pass, per 7 day timeframe.  This pass must be presented to the guard at the gate to gain access to the community and then kept on the driver side dash of the car all other times.


Are there any vehicle restrictions for the community?

Yes.  Sea Pines Plantation does not allow the operation of motorcycles or motorized scooters, except for approved handicapped conveyances, within the community.  Further, they do not permit oversized transport vehicles or vans, trailer, commercially marked vehicles or boats in residential areas or driveways overnight.  Please note, Sea Pines will not allow large transport vans, , such as Sprinter vans, to be parked in driveways.


What is the check-in process?

There will not be a formal check-in the day of arrival.  When you get to the island, you will have everything needed to access the property.  After your final payment is received and processed, we will provide the lockbox code which will be used to access the property upon arrival.  Car pass(es)  will be mailed to the address on your reservation, unless instructed to leave them at the Welcome Center for pick-up.


Are properties inspected before arrival?

Yes, all properties are inspected before guests arrive and after they depart.  We inspect to make sure the cleaning is to our standard as well as check for damage or extensive wear & tear to the property and missing items.  If any repairs are needed, we do our best to have them resolved whenever possibled before your arrival to avoid disturbance during your vacation.


Will I have access to the Sea Pines Beach Club?

Yes, guests of Beachside Hilton Head Island will have access to the Sea Pines Beach Club.  There is parking at the club or you may take the free trolley service offered by Sea Pines Plantation. Click here for the trolley route & schedule: Sea Pines Trolley


What items are provided with the rental property?

All rental properties will be set-up with bed linens, bath towels, starter amenities in the kitchen, bathrooms and laundry room.
Bed linens- each king, queen and full size bed will have 2 towel bundles sitting on it when you arrive.  Twin beds will have 1 towel bundle.  Each towel bundle includes 2 body towels, 1 hand towel and 1 wash cloth.  If the property has a sleeper sofa, a clear bag with bed linens and bath towels will be sitting or bedside the sofa.  Additional towel bundles may be provided for an additional charge.
Kitchen amenities- the following items will be provided in the kitchen: 1 paper towel roll, hot pads, dish rags, starter supply of dish soap and dishwashing soap/pods, trash bags
Bathroom amenities- the following items will be provided in the bathrooms: floor mat, body soap, hand soap, 1 box of tissue, travel size shampoo and lotion
Laundry room amenities- a starter supply of laundry detergent will be provided


Are coffee filters or coffee provided?

No.  Properties are equipped with regular style coffee pots.


Are hair dryers provided?

No


What should we do if there is a maintenance issue during our stay?

Please report all maintenance issues to our office as soon as possible.  If we aren’t aware of the issue, it can not be resolved.  We do our best to address all reported issues same day, so long as they have been reported before 2pm Monday – Friday.  We do have an emergency number for issues occuring after hours, on Sunday and holidays.  Our contract allows us 24 business hours to resolve an issue.  Again, we strive to have all issues addressed in a prompt, professional manner so please allow us this opportunity.  Refunds will not be discussed or considered until after resolution has been determined.