Frequently Asked Questions
Q: What forms of payment are accepted?
A: We accept Visa, Discover or MasterCard, electronic checks and mailed paper checks.
Q: Why is there a 6% reservation fee?
A: All reservations include a 6% non-refundable reservation fee. These fees are used toward the included accidental damage protection provided with your reservation and operating costs (such as credit card processing fees).
Q: Is a gate pass included with my reservation?
A: Yes, 1 complimentary gate passes is provided with your reservation. Any additional passes needed can be purchased from us, so long as the request is received prior to your arrival day, or at either gate upon arrival (cash payment required). Each property does have a maximum limit of gate passes that can be issued. Please contact us to find out the limit for the specific property you have rented or are interested in renting.
Q: Why are car passes needed?
A: All properties managed by Beachside Hilton Head Island are located within Sea Pines Plantation, a gated residential community. Sea Pines requires all vehicles entering the community have either a security issued decal, a Day Pass or Resort Pass (passes can be purchased at the either gate). This pass must be presented to the guard at the gate to gain access to the community and then kept on the driver side dash of the car all other times.
Q: Are there any vehicle restrictions for the community?
A: Yes. Sea Pines community does not allow the operation of motorcycles or motorized scooters, except for approved handicapped conveyances, within the community. Further, they do not permit oversized transport vehicles or vans, trailer, commercially marked vehicles or boats in residential areas or driveways overnight. Please note, Sea Pines will not allow large transport vans, , such as Sprinter vans, to be parked in driveways.
Q: What is the check-in process?
A: There will not be a formal check-in the day of arrival. When you get to the island, you will have everything needed to access the property. After your final payment is received and processed, we will provide a 4-digit code which will be used to access the property upon arrival (either lockbox or keyless entry system depending on the property). Your 1 complimentary gate will be available for pick-up from our office dropbox after 10am the day of your arrival. We will provide the address and directions for our dropbox within your arrival information email, which is sent by email approximately 10 days prior to your arrival date.
Q: Are properties inspected before arrival?
A: Yes, all properties are inspected before guests arrive and after they depart. We inspect to make sure the cleaning is to our standard as well as check for damage or extensive wear & tear to the property and missing items. If any repairs are needed, we do our best to have them resolved whenever possible before your arrival to avoid disturbance during your vacation.
Q: Will I have access to the Sea Pines Beach Club?
A: Yes, guests of Beachside Hilton Head Island will have access to the Sea Pines Beach Club. There is vehicle parking at the club, although very limited, bike racks as well as a complimentary trolley service offered by Sea Pines community.
Click here for the trolley route & schedule: Sea Pines Trolley
Q: What items are provided with the rental property?
A: All rental properties will be set-up with bed linens, bath towels, starter amenities in the kitchen, bathrooms and laundry room.
Bed linens- each king, queen and full size bed will have 2 towel bundles sitting on it when you arrive. Twin beds will have 1 towel bundle. Each towel bundle includes 2 body towels, 1 hand towel and 1 wash cloth. If the property has a sleeper sofa, a clear bag with bed linens and bath towels will be sitting or bedside the sofa. Additional towel bundles may be provided for an additional charge.
Kitchen amenities- the following items will be provided in the kitchen: 1 paper towel roll, hot pads, dish rags, starter supply of dish soap and dishwashing soap/pods, trash bags
Bathroom amenities- the following items will be provided in the bathrooms: floor mat, body soap, hand soap, 1 box of tissue, travel size shampoo and lotion
Laundry room amenities- a starter supply of laundry detergent will be provided
Q: Are coffee filters or coffee provided?
A: No. Most homes offer both a drip and Keurig coffee maker. Your arrival information email, which is sent by email approximately 10 days prior to your arrival will note the style coffee maker(s) available at the house you have rented.
Q: Are hair dryers provided?
A: Yes, each home at at least 1 hair dryer available for guest use. The hairdryer should be located in the master bathroom under the sink cabinet (although it could have been moved to another bathroom by a previous guest).
Q: What should we do if there is a maintenance issue during our stay?
A: Please report all maintenance issues to our office as soon as possible. If we aren’t aware of the issue, it can not be resolved. We do our best to address all reported issues same day, so long as they have been reported before 2pm Monday – Friday. We do have an emergency number for issues occurring after hours, on Sunday and holidays. Our contract allows us 24 business hours to resolve an issue. Again, we strive to have all issues addressed in a prompt, professional manner so please allow us this opportunity. Refunds will not be discussed or considered until after resolution has been determined.
Q: How often are pools cleaned?
A: When home are occupied with guests, pools are cleaned twice a week, once on Saturday and again mid-week, on either Tuesday or Wednesday.
